Support Center
Fast assistance for subscription setup, login verification, app recommendations, and billing.
The app expired.
Your subscription didn't.
Your subscription comes from us. The player application you stream on comes from third-party app developers.
TiviMate, IBO Player, Hot Player, XCIPTV. We do not own or charge for their independent app licenses.
Some media players offer a 7-day free app trial, then ask for a one-time activation. That payment goes to the app store, not NEON4K.
That expiration notification belongs to the player software, not your streaming credentials.
35,000+ live channels, 120,000+ movies, and your dedicated Server URL and Xtream Codes login.
We never ask for additional recurring fees or surprise activations during your term.
No matter what a specific third-party app displays, your credentials remain live on our servers.
Your NEON4K subscription is still active! Simply install another free supported player (e.g. TiviMate or Smarters) and log in with the same details.
Before You Contact Us
These immediate solutions resolve 95% of support requests in under 60 seconds.
Try another supported player first. Most playback and freeze issues are local to the application cache, not your server subscription.
Credentials deliver via email and WhatsApp. Check your Spam, Junk, and Promotions folders, and verify you entered the correct email address at checkout.
Visit our interactive Installation Guide. Most devices (Firestick, Smart TV, Apple TV) configure in 3 simple steps with Downloader codes.
Copy and paste your Server URL, Username, and Password without extra spaces. Accidental auto-correct spaces are the leading cause of login errors.
Frequently Asked Questions
Help Desk Support
If your question was not answered in the checklist, contact our live support desk. Please have the following details ready:
- •Email used during checkout
- •Order confirmation number
- •Streaming device & app name
- •Clear description of the issue
- •Photo/Screenshot of the TV screen